Refund Policy
Refund eligibility depends on payment status, order progress, service work already started, delivery state, and support/admin review.
Payment unavailable now
Live payment is currently disabled. Until payment is enabled, no live paid checkout should create a paid order or payment session.
Before work starts
A refund may be available if payment was confirmed but service work, account reservation, or delivery preparation has not substantially started.
After work starts
Refunds may be limited after staff has started work, proof has been submitted, account access has been delivered, or completion has been admin-reviewed.
Account marketplace
Account delivery and refund review depend on payment confirmation, delivery status, and whether access details were already revealed.
How to request review
Contact support with safe order context only. Do not include passwords, card numbers, 2FA codes, recovery codes, or private account access.
Need clarification about an order or policy?
Contact support